Return policy

Standard Returns:

• You can return any product for any reason within 30 days of purchase.
• You must have proof of purchase (original till slip, bank statement, or signed delivery note).
• Products must be in their original condition and packaging.
• We will not accept returns of products that are marked down/discounted, underwear, swimwear, products that are not in their original condition and packaging, products that have been taken apart, altered, damaged, or permanently installed.

Returns on Defective Products and/or Incorrect Products:

• You can return any product that is defective or incorrect within 6 months of purchase.
• Products must be used for their intended purpose and cared for according to any instructions that accompanied the product.
• Please do not remove any stickers or labels, or remove the product from its original packaging.
• If we determine that the product is defective or incorrect, we will give you the option of a full refund or a replacement product.
• If we discover that you have not adhered to the use and care instructions of the product, or that the product is not defective or incorrect, we may refuse to refund you or accept the return of the product.

Additional Information:

• Please note that we may charge you for the cost of shipping the returned product to us.
• We will process your refund within 14 days of receiving your returned product.
• You may be required to provide additional information in order to process your return.

Please contact us if you have any questions about our return policy.

Underwear and Socks: No Returns or Exchanges Policy

At StarterZA, we prioritize the health and hygiene of our customers. In line with industry standards and for the well-being of all our patrons, we have implemented a strict no-returns or exchanges policy on underwear and socks.

Why do we have this policy?

Underwear and socks are considered intimate items, and ensuring the cleanliness and safety of these products is of utmost importance. Once these items have been sold, we cannot accept returns or exchanges, as it is impossible to verify whether they have been worn or tried on. This policy is in place to guarantee that every customer receives brand-new, unworn items.

Please choose carefully:

We understand that selecting the right size and style for underwear and socks is essential. To make an informed decision, we recommend referring to our sizing charts and product descriptions before making a purchase. If you have any questions or concerns about a specific product, our customer service team is here to assist you.

Defective or damaged items:

In the rare event that you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving your order. We will gladly assist you in resolving the issue and, if necessary, arrange for a replacement.

Thank you for your understanding:

We appreciate your understanding and cooperation in adhering to our no returns or exchanges policy on underwear and socks. This policy is in place to uphold the highest standards of hygiene and customer satisfaction.

If you have any questions or require further assistance, please don’t hesitate to contact our customer service team at [email protected].